Customer Testimonials
The family run Byng Joinery is very proud of its excellent reputation. We specialise in the highest quality bespoke timber products, including timber staircases, traditional sash and casement windows. Below are just some of the positive comments and testimonials we've received from our customers. If you'd like to find out more about our Midlands based Joinery please call us on
01527 876 348
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"We came across Byng Joinery at The Homebuilding and Renovation show when we were planning the extensive building works to our South London terraced house. We very quickly decided, after consulting other suppliers, that we wanted Byng Joinery to supply our traditional style wooden sash windows, which were a major part of our house renovation. A site visit was then conducted by the person I dealt with who was very thorough and precise with regard to all the details. The very solid windows and bespoke front door and rear bi-fold door all fitted perfectly and we are delighted with the look and quality of the product. Our builder was also very impressed. We would have no hesitation in recommending Byng Joinery for their excellent service and craftsmanship."

Jane Cosgrove, North London
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"My husband and I approached James at Byng Joinery as we live in a Victorian House which was being extended and we wanted 10 individually made tradition wooden sash windows. We originally found out and viewed their products at the Grand Designs show and really liked what we saw. So with details in hand, went home and a few weeks later decided to visit the company’s showroom in Stoke Prior. We were not expected but we were greeted by convivial staff including James and Katie and welcomed to view appropriate windows. Nothing was too much trouble and James even showed us around the workshop which was a hive of activity and explained the manufacturing systems etc.

We left Byng Joinery that day with no doubts that we would like them to make our sash windows (subject to costs!). Throughout the process, from Gary coming out to our building site to measure up for the windows through to the windows arriving at the house, we had great communications and tweaking of measurements which seemed to run smoothly.

We are SO delighted with our 10 beautiful sash windows which, despite being extremely heavy to manoeuvre and fix into place, fitted perfectly!! They look fantastic and we have had huge praise and positive comments from friends and family alike. The windows and mechanism we chose are working faultlessly and we could not put Byng Joinery - a fantastic family run traditional wooden window company in higher regard. Indeed, we have recommended them to friends and received many many compliments on how gorgeous they are. The locks and dead locks look and work brilliantly.

In short, we will continue to recommend Byng Joinery for superb craftsmanship, quality of service and products, competitive price, communications, friendly and co-operative staff to deal with who want each customer to love their windows. Thank you so much."

Sally Prudhoe, Lapworth
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"I am extremely happy with my new windows, as I was sure that I would be. Your pre-sales service was most reassuring, all my questions relating to finish and possible installation problems were answered in full. I have already passed your name on to an interested neighbour."

John Elliott, Shipston-on-Stour
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"From the moment I contacted Byng Joinery, until the sash windows were delivered and beyond, my enquiry was handled professionally and their input and follow-up has been fantastic.

David Steel, the fitter they recommended was well used to working with Byng. Despite the intricacies of having to change the whole frames from the outside, the manner in which Byng designed the windows to exactly match the ones they were replacing, made the task of installing the units straight forward. The result is beyond all our expectations. The windows are already attracting the interest of existing landlords in our block and many onlookers often comment on the enhancement the new windows made to the building

I am already approached by other owners in our block and have no hesitation to recommend Byng joinery for their quality, value for money and service."

A. Hakim Kensington, London
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"Just a quick note to say thanks, the staircase is fitted/finished and I am very happy with it and the service that Katie, James and Gary gave"

James Inshaw, Marston Green
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"The windows look really good and keep the house so much warmer"

Christine Wood, Sedbergh, Cumbria
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"Whilst shopping around I had a site visit from Gary to price up my front double glazed wooden sashes. Really loved the show window and so I decided to give these guys the go ahead. 4 weeks laters I received my windows and there were fitted instantly. The builder commented how easy they were to install and he was able to run through the installation process on the phone with someone at the company no problem. They are solid windows, I have noticed such a difference in the front of the house from a heat retention perspective with numerous neighbours complimenting on their aesthetic value. They do not let any drafts into the house at all. The architraving was also made and sprayed at the same time so that it all matches. I am so pleased with my front windows a year on that I have now ordered windows for the back of the house. Communication has been easy between myself and all three directors and I feel confident that if there were any situation where quality/defect issues were to arise, they would be addressed very quickly. Very happy with the product and the company"

Louis, Midlands
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"We are also delighted with the windows, thank you very much"

Jenny Ward, Lampeter
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"Very pleased with the stairs and received very good customer service. Thanks"

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"Brilliant Service! Great people to deal with and quality product! Thank you!"

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"Byng joinery were introduced to me by my brother inlaw after they supplied all the windows for his Barn conversion. They have provided me with 3 items, an exterior double door, a sash window and a bespoke casement window for my recent loft conversion and I am more than happy with the service they provided. The costs were very competitive, the windows/doors are great quality and the help everyone gave me during the process was excellent. I'm a designer by trade which meant that I knew what I wanted the items to look like, but also nothing of the technical apects of what is required. All the staff at Byng were great in filling my knowledge gap which has lead to an excellent outcome. The first thing my neighbours say when discussing my loft conversion is that they love the windows!"

Jonathan Jary, West London
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"We have been delighted with our order. The windows look fantastic, open effortlessly and keep our house beautifully warn.
Everything arrived punctually, well packaged and safely delivered. Not only that but your quote was much lower then any other I received.
We would be happy to recommended you.
(In fact we have and our neighbors have also ordered with you!)"

Nadya Smith & Tim Miles, South East London
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"Just a short note to say thanks so much for the windows, they have been installed for a couple of weeks now and they look fab!

My builder was very impressed with the product, and I’m sure will contact you in the future for other prospective customers.

Please can you pass my thanks onto the team – it has been a genuine pleasure doing business with you all, I really feel you’ve done the best for me and I feel valued as a customer."

Alan Heath, Ely, Cambridgeshire
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"We are extremely pleased with the look and performance of our new sash windows and the service we have received from Byng. They have gone a long way to restoring the look of our Victorian house, whilst providing modern levels of comfort and we will shortly be ordering more to tie in our new extension."

Adrian Golds, Reading
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"I ordered a bespoke staircase to help convert a stable into a two storey workshop. I needed 'U' shaped stairs which had to be accurate in all dimensions to fit the space. Throughout the ordering process (and many changes of measurement by me) I recevied helpful, courteous advice from Katie and James. The stairs do the job perfectly at a price I could afford"

Steve Marshall Birmingham
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"Fantastic, great stairs and very helpful staff. Highly recommended"

Hughs Builders Dartford Kent
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"Just a note to say thank you for the staircase, all fitted and fine, excellent service"

Robert Earley, BSc (Hons) Arch. Tech
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"Please pass on my thanks to Gary for his time and suggestions on Monday and also to everyone involved in the windows supplied to date, we are really pleased with them"

Karl Millward, Alvechurch
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"Excellent service and top quality window, really pleased. Many Thanks"

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"Gary Byng and Sons are an organised, professional and personable family run company who really care about what they do. We found them through visiting the Grand Designs Show at Excel. Our correspondence in person, by email or phone was always polite, pro-active and prompt by Katie & James in the office and Gary on-site.

We were renovating an old Georgian property and had to replace all the old windows with new, quality windows as close to the originals as possible.
Byng were the only company we contacted that could actually do this and at a price that didn't blow the budget.

We asked 6 other companies to quote (including the sash window company & a local highly recommended carpenter) and no one could beat them on the details and the quality we required. Price wise our six quotes ranged from "too cheap to be true" to "taking the Michael because we are a big posh sash window specialist". Byng not only delivered the quality of the big specialists but at a realistic price that could not be matched by anyone of good reputation.

The windows were delivered on time and exceeded our expectations. They look fantastic and so original in their proportions and finish. Any additions to the order were fast tracked so no delays were experienced on the build. One window was completely forgotten by me but in a quick call to Katie they took the extra order with no fuss what so ever and turned it around within the overall delivery time.

As you can imagine I have dealt with many trades and specialists while renovating this old property and Gary Byng and Sons have been amongst the best. Throughout this huge project they have caused me no stress or delays and I have never had to chase them on anything. I would not hesitate to recommend this company as our experience has been 5 star"

Tracey Pengilly, Henley-on-Thames

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"Fantastic Product, Staff & Service A*.
The service received from Gary and his team was second to none, from day one they were extremely helpful, understanding and most of willing to listen to our ideas and requirements.

We had to change our design on multiple occasions, not only did the team assist, they advised and supported at no extra cost.

The feeling we got from Gary Byng and Sons was that the company name and the quality of their products was far more important than making that extra pound which in my book goes a long way.

I would also like to add the customer service was amazing, the two girls were helpful, responsive, and were always thinking outside the box to make our order happen.

I would gladly recommend Gary and his team. I can't thank you enough for everything"

Michael & a very happy wife :-), Broxbourne, Herts

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Byng Joinery - Quality Timber Products Made In The UK